Bombardier strengthening presence in Brazil, Mexico

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Wednesday, August 10, 2011 at 03:12PM

Bombardier plans to open its first Regional Support Office (RSO) in Latin America for its business aircraft customers by year's end. The full-scale RSO will be in São Paulo, Brazil, alongside Bombardier's already-established parts depot and Authorized Service Facility (ASF), OceanAir Táxi Aéreo. The new facility is part of Bombardier's global plan to provide international customers with access to regional support services in their own time zones and languages.

The new RSO will bolster Bombardier's support in Latin America in light of existing and anticipated regional growth. It will be staffed with Bombardier Business Aircraft employees, including an RSO Manager, a Field Service Representative (FSR) and a Customer Service Account Manager (CSAM). A Customer Liaison Pilot and additional FSRs will be added to the RSO staff later in 2012.

Bombardier's business aircraft fleet in Latin America consists of more than 475 Learjet, Challenger and Global aircraft, 180 of which are in South America, with a significant proportion based in Brazil.

The company's RSO network for business and commercial aircraft includes locations in Mumbai, India; Tokyo, Japan; Sydney, Australia; Dubai, United Arab Emirates; Shanghai, China; and Munich, Germany.

Aerovitro, one of Bombardier's two ASFs based in Mexico, is expanding its Aircraft-On-Ground (AOG) line maintenance capabilities to include Learjet 60 aircraft. This new capability augments Aerovitro's current certification as a full ASF for Challenger 300, Challenger 604/605 and Global Express aircraft. Aerovitro has been a part of Bombardier's Authorized Service Facility network since August 2010 and employs a staff of 16 technicians. Bombardier's second ASF in Mexico is Servicios Aereos Estrella based in Toluca.

Bombardier's global service network consists of 64 maintenance facilities in 27 countries. Aircraft parts availability is sustained by ten parts depots on five continents. Bombardier has nearly 190 field service and support staff deployed internationally and is the only jet manufacturer providing wholly owned pilot and technical training on its aircraft, with a network of nine facilities worldwide.

* SPECIAL AEROSPACE |

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